The Onin Group | Blog
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17 Jul
Failure is an Opportunity

By Mike McKerns  “Failure is simply an opportunity to begin again, this time more intelligently.” ~ Henry Ford We’ve all experienced failure at different times...

11 Jul
Trust Matters

By Richard Fagerlin Nobody comes to the discussion on trust empty handed. We all have strong feelings about it. We know how it feels...

active listener
03 Jul
The Active Listener

  The ability to be an effective listener is taken for granted too often. We confuse hearing with listening. When we hear, we merely...

Customer service woman standing at the reception desk of supermarket-1-min
16 Jun
Empower employees to serve your customers

By Sharlyn Lauby The two top drivers of employee engagement are recognition (for 72 percent of employees) and understanding how work contributes to the...